LG backtracks, will quickly let customers delete Copilot from its good TVs

LG has not too long ago confronted backlash after its newest webOS replace automatically installed Microsoft Copilot on its good TVs, irritating many customers who all of a sudden discovered an app they did not ask for and could not delete.

Now, LG has clarified that the Copilot icon is not an app however a “shortcut” to a model of Copilot that runs within the TV’s net browser — not “an application-based service embedded within the TV” (by way of The Verge).

One of many greatest complaints LG TV house owners had was that the Copilot icon could not be deleted, solely hidden, and now LG says it is going to take steps to repair this and permit customers to delete it. An LG spokesperson instructed The Verge that it “respects shopper selection and can take steps to permit customers to delete the shortcut icon if they need.”

Nonetheless, LG might want to replace webOS to permit customers to delete the Copilot shortcut, and no timeline has been supplied for when customers will truly be capable to try this.

LG including Copilot to its TVs wasn’t a complete shock

It introduced it might do that at CES 2025, nevertheless it did not occur till not too long ago

LG first introduced it might add Copilot to its TVs at CES 2025 earlier this 12 months, nevertheless it wasn’t till mid-December that the app began showing on TVs. I’ve an LG TV myself, and Copilot solely confirmed up after my TV mechanically up to date over the weekend.

The problem actually blew up due to a Reddit post titled “My LG TV’s new software program replace put in Microsoft Copilot, which can’t be deleted,” which rapidly went viral. It racked up over 35,000 upvotes and hundreds of feedback from customers venting their frustrations with AI, lots of whom mentioned they’ve disconnected their good TVs from the web solely to keep away from issues like this.

On the intense aspect for LG TV house owners, the corporate is definitely listening and can quickly let customers delete the Copilot icon. They’re going to simply have to attend for LG so as to add that performance in a future webOS replace — hopefully sooner slightly than later. That mentioned, it is exhausting not to consider how simply this complete scenario may have been prevented if LG had simply allowed customers to delete it from the get-go.