The best way to cancel Non-public Web Entry and get a refund

Private Internet Access (PIA) comes with a number of the finest pricing of any VPN, and sometimes does not really feel like a price range service. I say “typically” as a result of, sadly, it does typically really feel such as you get what you pay for with PIA. Whereas I am engaged on seeing what settings iron out the kinks, the very fact is that PIA does not all the time go away you with the web speeds you want for on a regular basis use.

For those who’ve discovered PIA unreliable, it’s possible you’ll need to know the way to finish your subscription, get a refund and commerce as much as a extra steady VPN service. Right here, I will clarify the way to cease your subscription from renewing, get your a refund and delete your account (if you wish to go that far).

The best way to flip off auto-renewal for PIA

Like with most VPNs, the usual technique to cancel PIA is to cease your subscription from renewing on the finish of the present fee interval. Whether or not you have signed up for one month, one yr or three years, you may get to maintain utilizing the VPN till that point expires. Here is the method to observe.

1. In a desktop or cellular internet browser, go to privateinternetaccess.com. Click on Login on the high of the display.

2. Enter your account username and password. You will be taken to your shopper management panel. It ought to robotically load on the Subscription Overview tab, however examine the left-hand column to ensure.

3. Below the username for the subscription you need to cancel, discover the “subsequent billing” heading, then click on the Flip off auto-renewal hyperlink.

4. You will get a message attempting to persuade you to not cancel. Click on Flip off auto-renewal once more, this time on the bottom-left of the window.

5. Give a cancellation purpose. Be happy to click on “I’ve one more reason,” then enter one letter and click on Proceed with cancellation.

6. Lastly, the positioning will provide to attach you with tech assist as a substitute of cancelling. Maintain the road and click on Flip off auto-renewal as soon as extra.

After combating by way of all that, you need to get affirmation that your account will not renew when the billing interval expires. You’ve got now acquired the remainder of the time period to search for a brand new VPN.

Observe that if you happen to first obtain PIA from the Google Play Retailer or Apple App Retailer, you will have bought your subscription instantly by way of the app. On this case, your subscription will probably be managed by the app retailer to procure it by way of, and you will must go there to cancel. Simply open your profile, tab the subscriptions heading and scroll down to seek out PIA.

The best way to delete your PIA account

For those who’re sure that you simply’re carried out with PIA, it’s possible you’ll need to go the additional mile and delete your account altogether. You are able to do this by submitting a assist ticket. Go to helpdesk.privateinternetaccess.com, scroll all the way down to the underside of the web page and click on on Contact Us underneath the Assets heading (close to the center of the web page).

Write a transparent, direct message. Be happy to make use of the above screenshot for instance. To get assist sooner, you too can use stay chat — simply go to the primary PIA web site, then click on the button on the bottom-right that reads Want Assist? Chat with us! This may get consideration in your case instantly, however you may should defeat an AI assistant first.

The best way to get a refund from PIA

PIA solely offers refunds throughout the first 30 days after buy. For those who’re inside that window and wish your a refund, begin by cancelling auto-renewal, then ship a assist ticket or contact stay chat as described within the earlier part. Say you’re requesting a full refund underneath the money-back assure. Stick with your weapons, as they’re going to most likely attempt to persuade you to not go.

PIA alternate options

For those who nonetheless want a VPN after cancelling PIA — and also you virtually actually do if you happen to ever go browsing — Engadget has a listing of the best VPNs that can assist you with comparability buying. As a fast abstract, Proton VPN is the all-around finest service. ExpressVPN is expensive, however offers you nice speeds and glorious app design. For those who want persistently quick speeds each time, go together with Surfshark.